FAQ Help Center

Find quick answers to the most common questions about our digital products. If you need extra help, feel free to contact us anytime.

Order FAQs

We recommend clear, well-lit photos where faces and important details are visible. High-resolution images produce the best line-art results. If your photo is not suitable, we will contact you before starting the artwork.

Yes! Each digital order includes one free revision. Additional revisions can be requested for a small fee.

Personalised digital line-art orders are typically completed within 8–12 hours. Personalised digital map orders are typically completed within 2-4 hours.

Absolutely — we can draw any person, couple, family, or pet. Prices may vary depending on the number of subjects.

Yes, all artwork can be personalised with names, dates, quotes or any text you want.

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Other FAQs

You will receive your files via email in PNG and PDF formats (or additional formats if requested).

No — each piece is hand-drawn by an artist. Your artwork is delivered within 8–12 hours.

Yes, all digital files are delivered in high resolution, suitable for printing at home or at a print shop.

Digital artworks are personalised and non-refundable once delivered.


If there is an issue, we are happy to fix or revise your artwork.

You may cancel within 1 hour of placing your order.
After the artwork has started, cancellations are not possible.

Contact us immediately. If we haven’t started drawing, we’ll update your order for free.

Check your spam folder. If you still don’t see anything, contact us and we’ll resend your files instantly.