FAQ Help Center
Find quick answers to the most common questions about our digital and physical products. If you need extra help, feel free to contact us anytime.
Order FAQs
What Kind of Photos Should I Upload?
We recommend clear, well-lit photos where faces and important details are visible. High-resolution images produce the best line-art results. If your photo is not suitable, we will contact you before starting the artwork.
Can I Request Changes After Receiving My Digital Artwork?
Yes! Each digital order includes one free revision. Additional revisions can be requested for a small fee.
How Long Does It Take To Create My Artwork?
Personalised digital line-art orders are typically completed within 8–12 hours. Personalised digital map orders are typically completed within 2-4 hours.
Physical canvas prints require production time and shipping (see below).
Do You Draw Pets, Couples, Babies, or Groups?
Absolutely — we can draw any person, couple, family, or pet. Prices may vary depending on the number of subjects.
Can I Add Text, Names, or Dates To My Artwork?
Yes, all artwork can be personalised with names, dates, quotes or any text you want.
Physical Orders & Shipping FAQs
Where Do You Ship From?
We ship from Turkey, where our production partners located.
Will I See a Preview Before Printing?
Yes — you will receive your digital preview first. Once you approve it, we proceed with printing.
Do You Ship Internationally?
We ship to all EU countries, UK and USA. If you order from another country, contact us to get information.
How Long Does It Take To Ship Physical Prints?
Production usually takes 2–3 business days, and shipping depends on your location:
- EU: 3-7 business days
- UK: 2-5 business days
- USA: 3-6 business days
Can I Cancel My Order?
You may cancel within 1 hour of placing your order.
After the artwork has started, cancellations are not possible.
Do You Accept Returns for Physical Prints?
Because our items are made to order, returns are accepted only if the item is damaged or incorrect.
How Do I Track My Order?
Once your item ships, you will receive a tracking link via email.
What If My Package Arrives Damaged?
If your item arrives damaged, send us a photo within 12 hours, and we will replace it free of charge.
Other FAQs
How Will I Receive My Digital Artwork?
You will receive your files via email in PNG and PDF formats (or additional formats if requested).
Do You Offer Instant Downloads?
No — each piece is hand-drawn by an artist. Your artwork is delivered within 8–12 hours.
Will My Digital File Be Print-Ready?
Yes, all digital files are delivered in high resolution, suitable for printing at home or at a print shop.
Can I Return a Digital Product?
Digital artworks are personalised and non-refundable once delivered.
If there is an issue, we are happy to fix or revise your artwork.
Can I Cancel My Order?
You may cancel within 1 hour of placing your order.
After the artwork has started, cancellations are not possible.
I Uploaded the Wrong Photo — What Do I Do?
Contact us immediately. If we haven’t started drawing, we’ll update your order for free.
I Didn’t Receive My Digital Files — Help!
Check your spam folder. If you still don’t see anything, contact us and we’ll resend your files instantly.
Do You Offer Gift Cards?
Yes — gift cards are available so your loved ones can choose their favourite design or upload their own photo.
