{"id":10,"date":"2025-12-03T17:29:47","date_gmt":"2025-12-03T17:29:47","guid":{"rendered":"https:\/\/kaplineart.com\/?page_id=10"},"modified":"2025-12-16T14:18:30","modified_gmt":"2025-12-16T14:18:30","slug":"refund-returns","status":"publish","type":"page","link":"https:\/\/kaplineart.com\/de\/refund-returns\/","title":{"rendered":"Refund & Returns Policy"},"content":{"rendered":"

Thank you for shopping with us. Because all of our products are\u00a0personalised and made to order<\/strong>, please read our refund and returns policy carefully.<\/b><\/p>\n\n\n\n

No Returns or Refunds on Personalised Items<\/h2>\n\n\n\n

All products we offer are custom-made specifically for each customer. For this reason,\u00a0we do not accept returns or provide refunds<\/strong>\u00a0for:<\/p>\n\n\n\n

    \n
  • Change of mind<\/li>\n\n\n\n
  • Incorrect personalisation details provided by the customer<\/li>\n\n\n\n
  • Ordering the wrong size, colour, or variant<\/li>\n<\/ul>\n\n\n\n

    Please review your order carefully before confirming your purchase.<\/p>\n\n\n\n

    Faulty, Damaged, or Incorrect Items<\/h2>\n\n\n\n

    We stand behind the quality of our products. If your item arrives\u00a0damaged, defective, or incorrectly personalised due to our error<\/strong>, we will happily offer a\u00a0replacement or refund<\/strong>.<\/p>\n\n\n\n

    To submit a claim, please contact us within\u00a012\u201348 hours<\/strong>\u00a0of delivery with:<\/p>\n\n\n\n

      \n
    • Your order number<\/li>\n\n\n\n
    • A description of the issue<\/li>\n\n\n\n
    • Clear photos of the item and packaging<\/li>\n<\/ul>\n\n\n\n

      We will assess the issue and provide the appropriate resolution.<\/p>\n\n\n\n

      Non-Returnable Items<\/h2>\n\n\n\n

      Because of their personalised nature, the following items cannot be returned or refunded:<\/p>\n\n\n\n

        \n
      • All personalised\/custom-made products<\/li>\n\n\n\n
      • Digital or downloadable items<\/li>\n\n\n\n
      • Gift cards<\/li>\n<\/ul>\n\n\n\n

        Refund Processing (If Approved)<\/h2>\n\n\n\n

        If a refund is approved for a damaged or incorrect item:<\/p>\n\n\n\n

          \n
        • Refunds will be issued to your\u00a0original payment method<\/strong><\/li>\n\n\n\n
        • Processing times may vary depending on your bank or payment provider<\/li>\n<\/ul>\n\n\n\n

          If you have not received a refund after it has been approved, please check with your bank and payment provider before contacting us again.<\/p>\n\n\n\n

          Exchanges<\/h2>\n\n\n\n

          We only replace items if they are\u00a0defective or damaged<\/strong>. If you need an exchange for the same item due to a quality issue, please contact us at\u00a0orders@kaplineart.com<\/strong>.<\/p>\n\n\n\n

          Shipping for Returns (If Applicable)<\/h2>\n\n\n\n

          In rare cases where a return is required:<\/p>\n\n\n\n

            \n
          • You must ship the item to given physical address.<\/li>\n\n\n\n
          • Return shipping costs are your responsibility unless the return is due to our error<\/li>\n\n\n\n
          • We recommend using a\u00a0trackable shipping service<\/strong>\u00a0as we cannot guarantee receipt of returned items,<\/li>\n<\/ul>\n\n\n\n

            Need Help?<\/h2>\n\n\n\n

            If you have any questions about our refund and returns policy, please contact us at: info@kaplineart.com<\/p>\n\n\n\n

            <\/p>","protected":false},"excerpt":{"rendered":"

            Thank you for shopping with us. Because all of our products are\u00a0personalised and made to order, please read our refund and returns policy carefully. No Returns or Refunds on Personalised Items All products we offer are custom-made specifically for each customer. For this reason,\u00a0we do not accept returns or provide refunds\u00a0for: Please review your order…<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/kaplineart.com\/de\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kaplineart.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kaplineart.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kaplineart.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kaplineart.com\/de\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":2,"href":"https:\/\/kaplineart.com\/de\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":1715,"href":"https:\/\/kaplineart.com\/de\/wp-json\/wp\/v2\/pages\/10\/revisions\/1715"}],"wp:attachment":[{"href":"https:\/\/kaplineart.com\/de\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}